Reference

What These Terms Cover and How They Apply to You

These terms set out how your sis4d account works — from opening it, to how deposits via DANA, OVO, or GoPay are handled, to what happens if you need to close it.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
sis4d What These Terms Cover and How They Apply to You
ACCOUNT SECURITY POLICY

How We Handle Your Data and Account Access

Data Retention We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.
Cookie Use Cookies on sis4d track your session state and account preferences — not your personal identity. You can adjust cookie permissions through your mobile or desktop browser settings at any time.
Account Security Every login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately.
Change Requests To update your registered e-wallet — such as switching from OVO to GoPay — submit a change request through support with your account verification details. Changes are confirmed within one business cycle.
TERMS CONTACT PATHS

Reach Us About Any Term or Account Question

Live Chat Open the chat icon in your account dashboard to speak directly with our support team about any clause, account restriction, or payment term you need clarified.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your DANA, OVO, or GoPay transaction or account status.
Help Center Browse the help center for written summaries of key terms — account limits, withdrawal conditions, and what triggers a temporary account review are all covered there.

Common Questions About These Terms

The core account terms stay the same. Payment-specific conditions — such as minimum transfer amounts or processing steps — are noted in the deposit section and apply per method.

We may place a temporary hold on your account if we detect unusual activity or a potential breach of these terms. You will be notified via your registered contact and can appeal through live chat.

Pending withdrawals are paused during a review period. Once the review is resolved, cleared withdrawals are processed back to your GoPay wallet in the normal sequence.

Contact our support team via email or live chat with your account details. We will compile and send your data summary in line with applicable data handling requirements.

The base terms apply universally, but specific service availability — including certain game categories and payment options — depends on local law and may differ across regions.

We post all updates directly on this page with the effective date noted at the top. Continuing to use your account after the update date means you accept the revised version.